Right of cancellation & return

Consumers have a right of withdrawal from contracts for the supply of goods in accordance with the following provisions.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession.

Cancellation policy

Right of cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Brettsport GmbH, Am Rehmanger 9, 38304 Wolfenbüttel, Germany,Tel: 0 53 31 - 7 10 83 45, Fax: 0 53 31 - 7 10 83 40, E-Mail: info@brettsport.de) by means of a clear statement (e.g. letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, but you do not have to, it is not mandatory.

You can also fill out the model withdrawal form or another clear declaration on our website www.brettsport.de electronically and submit. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We will bear the costs of returning the goods if the total of the non-returned items from the same order exceeds €200.

You bear the direct costs of returning the goods if you return the goods from a country other than Germany or Austria or if the sum of the non-returned items from the same order is less than €50.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

General information

1. please avoid damaging and soiling the goods. Please return the goods to us in their original packaging with all accessories and with all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transportation damage.
2. please do not return the goods to us freight collect.
3. please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form)

To Brettsport GmbH, Am Rehmanger 9, 38304 Wolfenbüttel, Fax: 0 53 31 - 7 10 83 40, E-Mail: info@brettsport.de

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*)/received on ( *)


Name of consumer(s )

Address of consumer(s)

Signature of consumer(s) (only in case of communication on paper)

Date


(*) Delete as applicable