International returns

If you want to return a product from your last order, you have the right to do so within 14 days without giving any reason. You can create a returns label for this purpose via the DHL returns portal. You will need your order number, your e-mail address and your address.

You can choose from 3 options for how you would like to receive the returns label via the portal:

1. Print out the returns label yourself and stick it clearly visible on the parcel. Please remove all old shipping labels and barcodes beforehand.
2. DHL will create the return label for you. You can take a photo of the QR code or add it to your Apple Wallet. You can show the label on your smartphone at a branch, a parcel store, a Packstation or to your DHL parcel delivery driver. DHL will print out the label for you. You also have the option of displaying your nearest DHL location.
3. You can have the returns label sent to you by email as a QR code and PDF file.

If you do not like the delivered goods, you have the right to return them to us within 14 days without giving any reason. You can have a returns label sent to you directly for this purpose via the DHL returns portal.

There are two options for an exchange:

1. You simply order the other size again in the online store and send the unsuitable size back to us with the returns label. Please enclose a note so that we know that it is an exchange and we will cover the shipping costs. We will refund the payment for the first delivery immediately after receipt of the goods / confirmation of dispatch.
2. If you do not want to pay twice, please use the return slip and enclose a note stating that you wish to exchange the goods.

If you would like to cancel an order, please contact us. You can find all contact options here.

You can find more information about the right of withdrawal here.

We will bear the costs of returning the goods if the total of the non-returned items from the same order is over €200.

In the case of forwarding deliveries, you bear the direct costs of returning the goods.

You are responsible for the direct costs of returning the goods if the sum of the non-returned items from the same order is less than €200.

Overview of return costs by country

If a product you have received from us is defective, you have the right to return it to us within 14 days of receipt without giving any reason. Customers from Germany can have a returns label sent to them directly for this purpose via the DHL returns portal. Please inform us of the nature of the defect.

If you withdraw from the contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

If you have a complaint, you have the right to return the product to us within 14 days without giving any reason. You can have a returns label sent to you directly for this purpose via the DHL returns portal. Alternatively, we will be happy to solve your problem in another way. In the event of transport damage or scratches on the goods, we can grant a discount as an alternative to an exchange, for example. It is best to clarify your problem first by e-mail with our customer service: Contact